Legal notice
1. Introduction
Welcome to Zuruela. By accessing or using our website, www.zuruela.com (or any associated platform), you agree to comply with these Legal Terms and Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on this website.
If you do not agree with these Terms, please discontinue use of our website and services.
2. Intellectual Property
All content available on this website, including text, graphics, logos, icons, photographs, videos, product descriptions, layouts, software, and other materials, is the property of Zuruela or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, transmit, or otherwise exploit any content without our prior written permission.
3. Product Information
We make every reasonable effort to ensure that product descriptions, colours, photographs, prices, specifications, sizing information, and availability are accurate.
However, minor variations, typographical errors, pricing errors, or temporary inaccuracies may occasionally occur.
Zuruela reserves the right to correct errors, update information, modify products, discontinue products, or refuse orders affected by obvious inaccuracies where permitted by applicable law.
4. Orders and Payments
Submitting an order constitutes an offer to purchase products subject to acceptance by Zuruela.
We reserve the right to refuse, limit, or cancel orders where fraud, unauthorized activity, pricing errors, stock shortages, or unusual purchasing behaviour is reasonably suspected.
Payments are securely processed through trusted third-party payment providers. Zuruela does not store complete payment card information.
Unless otherwise stated, all prices are displayed in Euros (€) and include applicable VAT.
5. Payment Methods
Available payment methods are displayed during checkout and may include major credit cards, debit cards, digital wallets, and other secure payment solutions depending on your location.
You are responsible for ensuring that all payment information submitted is accurate and that you are authorized to use the selected payment method.
6. Shipping and Delivery
Please refer to our Shipping Policy for complete information regarding processing times, delivery estimates, shipping costs, tracking, customs, and delivery procedures.
Estimated delivery dates are not guaranteed and may vary due to courier operations, customs inspections, severe weather, public holidays, or circumstances beyond our reasonable control.
7. Returns, Refunds and EU Right of Withdrawal
Please review our Return & Refund Policy for complete information regarding returns, refunds, exchanges, and warranty coverage.
If you are a consumer residing in the European Union, you may also benefit from the statutory 14-day right of withdrawal under applicable consumer protection legislation.
Where supported by your customer account, withdrawal requests may be submitted electronically using the "Withdraw from Contract" option available within your order details.
Our commercial return policy is provided in addition to, and does not replace or limit, any statutory consumer rights.
8. User Conduct
By using this website, you agree not to:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorized access to our systems.
- Transmit viruses, malware, or harmful software.
- Interfere with the security or functionality of our website.
- Violate applicable laws or regulations.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Zuruela shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.
Nothing in these Legal Terms excludes or limits liability where such limitation is prohibited by applicable law, including mandatory consumer rights.
Where permitted by law, our total liability shall not exceed the amount paid for the relevant order.
10. Third-Party Services
Our website may use services provided by third parties including payment processors, shipping providers, technology partners, analytics services, and other service providers.
While we carefully select our partners, Zuruela is not responsible for interruptions, delays, or losses resulting directly from third-party services beyond our reasonable control.
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, process, store, and protect your personal information.
By using our website, you acknowledge that your information will be processed in accordance with that policy.
12. Governing Law
These Legal Terms shall be governed by and interpreted in accordance with the laws of Germany, without prejudice to any mandatory consumer protection rights available under the laws of your country of residence where applicable.
13. Force Majeure
Zuruela shall not be responsible for delays or failures to perform its obligations where such delays or failures result from circumstances beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, pandemics, government actions, transportation disruptions, labour disputes, internet outages, or technical failures.
14. Changes to These Legal Terms
We may modify these Legal Terms from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on this page. Continued use of our website after changes become effective constitutes acceptance of the updated Terms.
15. Contact Information
If you have questions regarding these Legal Terms, please contact us:
Store: Zuruela
Address: Löwenberg 7, 99958 Tonna, Germany
Email: contact@zuruela.com
Phone: +49 16063550832
Full Name: Philipp Scholz