Warranty Policy

Store: Zuruela
Address: Löwenberg 7, 99958 Tonna, Germany
Email: contact@zuruela.com
Phone: +49 16063550832
Full Name: Philipp Scholz

At Zuruela, we take pride in offering elegant, comfortable, and high-quality women's sleepwear designed for relaxing evenings, restful nights, and everyday comfort. Every item is carefully inspected before shipment to ensure it meets our quality standards. This Warranty Policy explains what is covered, what is not covered, and how to request assistance if you experience a product-related issue.

1. Warranty Coverage

All Zuruela products are backed by a 30-day quality assurance warranty, beginning on the date your order is delivered.

This warranty covers:

Manufacturing defects or production flaws
Loose stitching, faulty seams, or construction issues
Defective straps, lace, buttons, elastic bands, or decorative details
Fabric defects present upon delivery
Incorrect size, color, or product received
Items damaged during shipping or transit

If your claim qualifies under this warranty, we may provide a replacement, store credit, or a refund depending on the nature of the issue and product availability.

2. What Is Not Covered

The following situations are not considered manufacturing defects and are therefore excluded from warranty coverage:

Normal wear and tear from regular use
Damage caused by improper washing, drying, ironing, or garment care
Accidental damage including tears, snags, stains, burns, or cuts
Damage resulting from alterations or misuse
Natural fading caused by repeated washing or prolonged sun exposure
Items returned with strong odors such as perfume, smoke, detergent, or chemicals
Final sale or clearance items where stated on the product page

These situations are considered normal product use and are not covered under our quality warranty.

3. How to Submit a Warranty Claim

If you believe your item is covered by this warranty, please contact us at contact@zuruela.com and include the following information:

Your order number
Clear photos or videos showing the issue
A brief description of the defect
Your full name and contact information

Our customer support team will review your request within 24–48 business hours.

4. Approved Warranty Solutions

If your warranty claim is approved, we may offer one of the following solutions:

A free replacement of the same item (subject to stock availability)
A full or partial refund to your original payment method
Store credit for use on a future Zuruela purchase

For approved warranty claims, Zuruela will cover any applicable replacement shipping costs.

5. Warranty Claim Period

Warranty claims must be submitted within 30 days of the delivery date. Claims received after this period may no longer qualify for warranty coverage.